Kaiser Permanente mental health services:

Care delayed is care denied

Share Your Story

I have begged for help

Published Sunday, January 20, 2019

I have been experiencing symptoms of postpartum depression since my first child was born. It takes a month before anyone at Kaiser can see me. I asked for a referral to a therapist who could see me more consistently and was offered me a cancelled appointment the next day, which I couldn’t make because I have two small children. I have begged for help and they won’t give me an appointment for over a month. I had to call the crisis line yesterday.


I need the emotional support from a counselor

Published Saturday, January 19, 2019

I have multiple medical problems that are disabling. I need the emotional support of a counselor. The time I spend with my counselor at Kaiser usually is to try to figure out how to handle my medical conditions and coordinate my medical care in the best way possible. I feel alone, left to deal with multiple medical conditions all on my own for weeks on end. Guess how long my wait is between my last appointment and my next appointment? Nine weeks.

Santa Rosa

What’s the point of paying for medical insurance

Published Friday, January 18, 2019

My experience I have had with Kaiser’s mental heath services has been terrible from the start. It can take anywhere from three months to get care for mental illnesses, and sometimes the appointments will be cancelled at the last moment and you have to wait another three months to get seen. I’ve taken to seeking my mental health counseling at my university, as they have better care and available counselors when I need immediate help. What’s the point of paying for medical insurance if they don’t take care of all your medical needs in a timely matter?


I quit Kaiser after 30 years

Published Thursday, January 17, 2019

Simply stated, I quit Kaiser after 30 years as a patient because of their extremely poor care of mental health patients. Kaiser systemically flawed in their lack of commitment to their patients’ best interests. I gave them 30 years to improve their mental health services. They did not.



This situation has damaged my mental health

Published Wednesday, January 16, 2019

Kaiser psychiatry has been denying me decent care for many years. The wait time for an appointment is at least a month. By the time I get in to see a therapist, I’ve already muddled through the problem I made the appointment for. What good is it if I can’t even get help when I need it? It’s like waiting a few months to treat a broken bone until it’s already healed improperly on its own. I’ve been repeatedly pushed toward group therapy against my will when I really needed to see a therapist one-on-one. I’ve opted to just keep things bottled up rather than talk about very personal things in front of total strangers. I’ve frequently felt like my privacy was under attack at Kaiser. This mistreatment has created a very unhealthy situation for me and further damaged my mental health.