Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Home  |  Patient Stories  |  Our Mission  |  New California Law  |  Media Coverage  |  Patient Resources  |  Share Your Story

Patient Stories

Six weeks between appointment and inconsistent appointment times

Published Monday, August 15, 2022

For many years we tried to have our daughters seen on a regular basis but were told we could only have two appointments on the books at a time. We played by that rule for a while but that often meant six weeks between appointments and inconsistent appointment times, which was stressful when having to take kids, especially one with anxiety, out of school. We ultimately went out of network, costing us thousands of dollars over the years. In addition to poor access to therapists, psychiatry appointments were equally challenging. Over the years we only saw two psychiatrists for minors, which often meant long wait times between appointments.

San Diego