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Kaiser Patient Stories

Denied therapy, referred to a program that isn’t working

Published Thursday, September 30, 2021

For five months, our once healthy child without any mental health issues has now been in and out of six mental hospitals, three residential programs, three outpatient programs, three county stays, multiple emergency room visits, and now an ineffective and redundant IOP program. All the while, our kid’s depression is still a daily struggle. When we tell the Kaiser IOP therapist and the facility manager about the struggle and request directly someone to work with our child individually – we are denied, two times. We are being denied intensive one on one therapy and constantly referred to a program that isn’t working.

Rachel and Terry
Pleasanton