Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

It’s all about profit, not care

Published Thursday, September 16, 2021

I have had Kaiser on and off for decades. They have THE worst mental healthcare. In addition to delayed care, they have cookie cutter care. An actual flow chart to what they will prescribe and it’s never the most cutting edge; their formulary is the cheapest. All about profit, not care. It takes months to transfer meds. from other insurance provider; often running out having to go to ER to prescribe when desperate. They preferred to prescribe ADD meds off label for treatment-resistant depression, rather than to try a promising newer med. After leaving Kaiser, I was given that new med. and had almost instant improvement.