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Patients need access to timely and consistent mental health services

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Patient Stories

Kaiser lacks adequate or specialized staff who can work with children with disabilities

Published Saturday, September 3, 2022

Our son (age 12) has autism, anxiety, and sensory challenges. Kaiser was quick to prescribe medication but threw up a brick wall when we requested concurrent therapy with a therapist who could handle our child’s complex neurodiversity. The most we could get is a few visits with a random therapist to deal with anxiety. This, of course, is grossly inadequate, as our child will likely need continuous mental health support to be a healthy, functioning member of society. Kaiser does not have adequate staff or specialized staff who can work with children with disabilities, and they will rarely authorize outside treatment. As a parent, I feel like I have to jump through hoops and wade through miles of red tape (meant to discourage me!) just to get care for my child.

Jessica
Albany