Kaiser, Don't Deny

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Patient Stories

No one has called to reschedule or explain

Published Wednesday, January 5, 2022

I have waited months to receive mental health care. I was assigned an internal novice family and marriage counselor. Those are not my issues. They told me the do not have psychologists. I was told originally I could go outside but then my request was denied. I was also told my insurance (Medicare) does not cover. Member Services said that was not true. They canceled my appointment yesterday as I waited to be seen. No one has called to reschedule or explain. I have been denied services internally and externally.

Masimo Alexis