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Patient Stories

Referred to a contracted mental health clinic that was terrible

Published Wednesday, December 29, 2021

My experience with Kaiser mental health has been awful for the last nine years. They referred me to a contracted mental health clinic that was terrible. I was seen by different therapist and/or therapists were constantly leaving. I would have to wait in the waiting room for an hour and there was a new receptionist being trained each time I went in. One time when I went in, the receptionist told me, “I let the doctor know you are here.” An hour later, the doctor finally called me back and said he was eating his lunch and didn’t know I was there. I went to a private therapist and asked my primary care doctor to prescribe my antidepressant meds … My primary care doc said this is a big problem with his employer, KP.

Palm Desert