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Patient Stories

Kaiser mental health is disgusting

Published Monday, October 3, 2022

My seven-year-old was hospitalized in February for what we learned was anxiety related to COVID. It was so severe her body became physically paralyzed, sometimes for several days. Before leaving Children’s Hospital in Oakland, her attending neurologist and psychiatrist booked a fast-tracked mental health intake appointment for a few days later and were recommending potential care in an overnight sleep away program. At the very least the recommendation was bi-weekly therapy. Several days later her pediatrician called me to check in, concerned there was no upcoming mental health appointment on her schedule. They had canceled it without a reschedule, notification or a call. When I called in to mental health to rebook, I was told new appointments for JUST intake were six weeks out, therapy would only be once a month and begin another four weeks after that. My daughter was suffering. We ended up pays out of pocket outside Kaiser to get her help. Kaiser mental health is disgusting.