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Kaiser Patient Stories

I have no trust in Kaiser making patient care a priority

Published Tuesday, October 19, 2021

I contacted Kaiser in the beginning of December 2020 to get help for a severe depression. I was referred to a therapist, but had to wait until March 2021 for my first session. I was only able to have one visit per month, and after the third visit, the clinician told me that he could only see me one more time. The next appointment was two months later with a LCSW, and he canceled the day of my appointment. There was also some confusion about in in-house sessions and ones that are outsourced. I guess my coverage only paid for one, and I’m still confused about the bureaucratic hurdles placed in my way. I was left feeling frustrated and angry. I’m still struggling nearly a year later, but I have no trust in Kaiser making patient care a priority. Kaiser makes billions, but mental healthcare is severely rationed so some people will die as a result. Only wealthy people in this country have full access, and this is shameful.

Paula
San Francisco