Kaiser, Don't Deny
Patients need access to timely and consistent mental health services
Waiting more than five months to get therapyPublished Monday, August 1, 2022
The therapy system at Kaiser is absolutely abhorrent. I have waited more than five months to get therapy. For the first three of those months I was severely depressed to the point of having suicidal thoughts. When I would tell my doctors about those thoughts I would get a call asking if I was okay. These calls would make me feel even worse because it made therapy seem more hopeless. My feelings were discounted by my first therapist and when I finally got a therapy voucher, it was for online therapy. I had specifically asked for in-person therapy. Multiple professionals have tried to push group therapy onto all of my family members. Group therapy is not a replacement for one-on-one therapy. Kaiser then told me to contact Alma (an online provider of mental health counseling and support), which had no therapists available with Kaiser insurance. If I was still depressed I would be dead because of this company. If this issue is not resolved I will write a complaint.