Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Patients who need regular therapy are steered toward group classes that don’t help

Published Thursday, July 29, 2021

More than 1,400 Kaiser mental health patients have shared stories at kaiserdontdeny.org of care delayed or denied, and the stories keep coming in. Here’s a recent story from a patient in Stockton with severe depression and anxiety who couldn’t get a timely appointment for the mental health care she needed.

I had an intake telephone appointment with a LCSW yesterday and after having been diagnosed with severe depression and anxiety/panic disorder.  I was told that there were no appointments available through November and that there could not be an appointment made for me at this time. I was then offered a group class on “coping skills” in mid-September. Essentially, I have been denied care.



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