Kaiser, Don't Deny
Patients need access to consistent, reliable mental health services
Patients endure long waits for limited treatment optionsPublished Thursday, September 16, 2021
More than 1,400 Kaiser mental health patients have shared stories at kaiserdontdeny.org of care delayed or denied, and the stories keep coming in. Here’s a recent story from a patient who experienced long waits and limited treatment options:
I have had Kaiser on and off for decades. They have THE worst mental healthcare. In addition to delayed care, they have cookie cutter care. An actual flow chart to what they will prescribe and it’s never the most cutting edge; their formulary is the cheapest. All about profit, not care. It takes months to transfer meds. from other insurance provider; often running out having to go to ER to prescribe when desperate. They preferred to prescribe ADD meds off label for treatment-resistant depression, rather than to try a promising newer med. After leaving Kaiser, I was given that new med. and had almost instant improvement.