Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Patients endure long waits for inadequate help

Published Wednesday, February 2, 2022

More than 1,400 Kaiser mental health patients have shared stories at kaiserdontdeny.org of care delayed or denied, and the stories keep coming in. Here’s a recent story from a patient in crisis who’s waited months to get an appointment:

Last year in April my son-in-law was murdered outside of his and my daughter’s residence. He left behind a two-year-old daughter. This was a huge loss, and the fear that something also may happen to my daughter was tearing me apart. I was suffering from many issues including depression, major anxiety, panic attacks, and other debilitating symptoms. I ask for a referral to get some mental help. I was told someone would call me and so on. I have suffered mentally since then to the point I feel like it has caused some permanent damages to my life and mental capability. I made a grievance with Kaiser and again nothing. I even went as I far to make a complaint to the state. I received a message from a clinician, who set me up with a first visit with someone, supposedly, but wasn’t allowed to pick a date or time. They basically said, “Here you go, be there or don’t, but here’s your appointment [when I was at work].” After nine months of torture. I have lost work and still am suffering.

Redwood City


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