Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Patient seeks therapy, referred to group that isn’t available

Published Thursday, October 7, 2021

More than 1,400 Kaiser mental health patients have shared stories at kaiserdontdeny.org of care delayed or denied, and the stories keep coming in. Here’s a recent story from a parent who was told that only group therapy was available for their child — and there was no group currently available for her.

I brought my daughter to see a therapist after she was diagnosed with learning disabilities and an autoimmune disorder. I was shocked when I told by the therapist who conducted the intake: “We don’t provide individual therapy. I can refer your daughter to a group, but we don’t have a group right now with children her age.” I sought individual treatment for her outside of Kaiser and paid out-of-pocket for weekly therapy. I am a clinical psychologist and my newest referral in my private practice is a Kaiser patient who was told she could not receive mental health services because her case was not acute and she was not suicidal.

Walnut Creek


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