Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Conflicting info, long waits, no help

Published Wednesday, January 5, 2022

More than 1,400 Kaiser mental health patients have shared stories at kaiserdontdeny.org of care delayed or denied, and the stories keep coming in. Here’s a recent story from another patient struggling to access mental healthcare through Kaiser:

I have waited months to receive mental health care. I was assigned an internal novice family and marriage counselor. Those are not my issues. They told me the do not have psychologists. I was told originally I could go outside but then my request was denied. I was also told my insurance (Medicare) does not cover. Member Services said that was not true. They canceled my appointment yesterday as I waited to be seen. No one has called to reschedule or explain. I have been denied services internally and externally.

Masimo Alexis


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