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Kaiser Patient Stories

This is not effective mental health care

Published Sunday, March 10, 2019

I was seeking a therapist, and Kaiser referred me to an outside provider (Magellan). It took two weeks for my referral to get to Magellan, then another three weeks for Magellen to send me a list provider names. None of the providers on the list was accepting clients. I was able to do my own search of Magellan’s database; I contacted approximately 25 providers over the course of a month until I finally found someone. However, after three sessions, her practice stopped accepting Kaiser’s insurance and we had to terminate treatment. Ultimately, I stopped looking for a provider. This is not effective mental health care.

Briana
Oakland