Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

Some of the damage can never be un-done.

Published Wednesday, July 10, 2019

My daughter has suffered from mental health symptoms since childhood. We felt lucky to be paired with an outstanding psychiatrist and an outstanding therapist through Kaiser. However, when the therapist suggested a follow-up appointment in two weeks, invariably the wait would be six weeks. When follow up should be in one month, the wait would be three to six months. My daughter is now an adult, with some serious issues that have led to all kinds of problems — both for her and for the rest of our family. She is now getting weekly therapy and monthly psychiatric appointments with a non-Kaiser organization. She is making progress, but this should’ve happened years ago. The damage has already occurred. Some of the damage can never be un-done.