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Patient Stories

Sent to a contracted private residence

Published Friday, November 30, 2018

My daughter was 5150d after we took her to the emergency room for suicidality. Instead of receiving care at Kaiser, she was sent to a contracted private residence — two hours away in a Sacramento neighborhood, staffed by paraprofessionals. When we requested she receive actual medical care, not a group home, she was taken to another locked facility in Santa Rosa, also not Kaiser, with very low rankings online. Kaiser gave all decision making power to this new contracted, private, corporate mental health provider, who did not release our daughter for another week, and charged us huge copays. The treatment, they admitted, was non-therapeutic, only stabilization. Her therapists from Kaiser did not visit. Unacceptable.

San Rafael