Kaiser, Don't Deny
Patients need access to timely and consistent mental health services
Patient Stories
Referred to Beacon and left 75 messages for therapists
Published Friday, September 2, 2022I was given an outside referral to Beacon. I spent a Saturday leaving 75 voice messages for different therapists. Every therapist that called me back said they either were taking no new clients or would only take cash and not insurance; they started at $125 an hour at the low end. Kaiser then gave me a referral to an app called AbleTo where the therapist there said I was clinically depressed and needed an outpatient provider at Kaiser, referring me back to Kaiser. Kaiser then referred me back to Beacon. When I ask to speak to a therapist at Kaiser I am ghosted with no followup. This has been ongoing for months.
Carm
Alameda