Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

Please, Kaiser, help us

Published Friday, March 15, 2019

I have been diagnosed with Bipolar II and anxiety. Life is hard with these conditions, harder when you you can only see your therapist once every month if you are lucky. It got so bad that I had to personally call my therapist so she could (hopefully) squeeze me in at the last second during one of my depressed times. Knowing these wait times were ridiculous and dangerous for me, I called Kaiser to see if I could switch locations. They said they would put in the request. I never heard back. I tried again. Never heard back. Eventually they told me that other hospitals were closed to new patients because they were already backlogged. I then tried to request an out-of-network therapist. They said they would not reimburse me because technically I “could” still see a Kaiser therapist, even though it took a month. I now pay $160 a visit a therapist outside of Kaiser — an amount I couldn’t afford myself without my families help. Please, Kaiser, help us.