Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

Not care at all

Published Sunday, November 25, 2018

My son and I were both suffering after a horrific car accident. He was four at the time; I know now that we was showing signs of PTSD. I called so many times before I was finally able to schedule an appointment. It took nearly six months for the intake assessment, during which the clinician sat behind her computer, made no effort to build rapport, and ignored my on. She referred me to an anxiety group and sent me to schedule an appointment for my son. The next available appointment was eight weeks out. I knew then that we were on our own. This kind of care was not care at all. It sent the message that we didn’t matter, that our story didn’t matter, and it didn’t matter what happened to us. I looked to Kaiser to be my help in a deep time of struggle and was rejected, denied, and made to feel as though I should just “get over it.”