Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

No consistent care available

Published Friday, December 14, 2018

When taking my daughter in for issues related to anxiety, we told that they only way that they could help her was in group counseling. Not only did this type of setting increase her anxiety to the point that she would not go, but we had to wait three months for a six-week week session. When pressed for additional help, the counselor straight-up told us that my daughter wouldn’t be able to be seen consistently, anyway, so it wasn’t worth it. The time it took to get an appointment in mental health the first time was four weeks, and after that it was six weeks for the follow-up second opinion we’d asked for. We gave up and paid cash elsewhere, causing ourselves a major financial burden. We should have been covered under our plan, but couldn’t get the care we needed in a timely manner.