Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

Kaiser was not there for me

Published Thursday, November 29, 2018

After I was sexually assaulted, Kaiser was not there for me. I have struggled through minimal care in eating disorder and depression recovery for years in Pleasanton, Walnut Creek, and Sacramento, typically waiting several weeks between appointments, and twice turned away from the treatment I needed (once after being “diagnosed” by a receptionist). I thought, when I was facing serious trauma, Kaiser would have something to offer or some way to help. Nope. I’m so grateful to the local crisis center for helping me and keeping me alive through a painful six months. I’m so grateful to my clinicians for helping in the ways they could, despite their hands being tied. Kaiser denied me the care I deserve as a patient by believing a profit-hungry business model works in mental health care.