Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

Kaiser takes forever to schedule appointments

Published Friday, January 25, 2019

I have two immediate family members who deal with chronic depression and anxiety, and they have all but given up on Kaiser mental health care services. Kaiser takes forever to schedule appointments, and they are very disengaged with their patients, relying heavily on prescription medication and group therapy sessions for everything, even when it doesn’t help the patient’s condition.

It feels as though they aren’t really listening, and don’t really care about their patients. Both family members refuse to call them now, because their experiences have been cause for further depression and anxiety. It doesn’t help that Kaiser appears to be vastly understaffed in this area, and that they shuffle patients around due to frequent staff turnover.

Walnut Creek