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Patient Stories

Kaiser contracts with unethical, poorly run practices

Published Wednesday, January 30, 2019

I worked at a group practice called ACT Family Counseling that is contracted with Kaiser. I was made to see ten clients per day, and my pay was reduced when I insisted on seeing fewer patients. My clients were only allowed to come twice per month for appointments. I was not allowed to see my charts and had to ask permission from the teenage receptionists with no mental health background when I needed contact information for clients. When I gave notice of my resignation to ACT Family Counseling, my clients were reassigned to other therapists without my knowledge and simply told I had left and they could no longer see me. That Kaiser contracts with unethical, poorly run practices that are unaware of patient rights, is a big part of the problem with Kaiser. I have Kaiser clients who pay a cash rate to continue to see me, as Kaiser refuses to contract with providers who are sole proprietors. Kaiser is unwilling to provide appropriate access to services; as a result its members are left with no mental health services or inadequate services.