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Patient Stories

It has been a battle to receive proper mental health care

Published Tuesday, August 31, 2021

I’ve been a Kaiser member 2018 and it has been a battle to receive proper mental health care the whole time. It takes weeks to receive an appointment — this was true before COVID and it’s even harder now. When you finally receive one, you’re on a time restraint of one hour, even if the appointment did not begin on time. Once your hour is up, it’s up. They are quick to push the meds but don’t offer proper therapy. When I expressed that I needed more therapy, not meds, I was told that my condition would not improve without medication, and that the reason I felt I needed therapy was because I was not taking the medication. I’ve made several complaints, even physically went into member services office and all they did to help was call into the department and get me an expedited appointment, After that it was the same thing. Nothing has changed.

West Covina