Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

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Patient Stories

I was overwhelmed with severe depression and anxiety

Published Monday, January 28, 2019

I told my primary care physician I was overwhelmed with severe depression and anxiety. She gave me a number for the Kaiser mental health care clinic. It took me about a month to get up the courage to call. When I did, they said they were understaffed and I would have to go through Magellan. I called Magellan, who referred me to their website for a list of providers. I called every provider on the list until someone finally agreed to see me. Everyone else I called refused to see me because “Kaiser doesn’t pay.” Finally, someone agreed to see me, but their first available appointment was still five weeks out. The lack of support from Kaiser and being turned away repeatedly was emotionally crushing and just humiliating.