Kaiser, Don't Deny

Patients need access to consistent, reliable mental health services

Home  |  Kaiser Patient Stories  |  Backstory  |  Media Coverage  |  Our Solutions  |  Share Your Patient Story

Kaiser Patient Stories

I was at an incredible low

Published Wednesday, April 3, 2019

I called Kaiser’s mental health clinic when I was at an incredible low. It took a lot for me to make that call. Once I was connected to the mental health services department, I answered a long list of questions. It was determined that I was a danger to myself or others and needed immediate help. As I began to set up an appointment, I realized that we were scheduling me for a facility far from my home. I asked for an appointment at a more local facility. “You will have to call that office directly,” they told me. “Can you transfer me? Or do you have the number?” The woman on the phone said she didn’t have the number and advised me to look it up online. And that was that. No additional help. No follow up. Nothing. I ended up not calling the other place and have been trying to deal with it on my own.

Stacy
Riverside