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Kaiser Patient Stories

I still have to wait another month to get seen

Published Tuesday, March 12, 2019

I have a history of depression and anxiety. I called to schedule an appointment in October and was told I couldn’t be seen until January 17. My mother was diagnosed with cancer shortly after that, and my anxiety worsened. I called Kaiser several times and explained why I needed immediate care. They promised someone would call me if there were cancellations and an appointment opened up for me, but no one ever did. I called the clinic again, desperate, and was able to talk to a therapist over the phone. It’s been three weeks since that phone call. I still have to wait another month to be seen by somebody, and, I’m afraid that I won’t able to even see the assigned therapist on a consistent basis, which is what I really need. This is absurd.

Jann
Santa Ana