Kaiser, Don't Deny

Patients need access to consistent, reliable mental health services

Home  |  Kaiser Patient Stories  |  Backstory  |  Media Coverage  |  Our Solutions  |  Share Your Patient Story

Kaiser Patient Stories

I reached out to more than two dozen potential therapists

Published Friday, October 18, 2019

4 years ago, when I had seen a Kaiser Therapist last, I had to wait up to 3 weeks for a follow up appointment. I thought THAT was long.

This past January, I reached out to Kaiser to restart therapy. After meeting with a consultant, I was told I would not be able to see a Kaiser Therapist for about two months. The consultant and I agreed I would be referred to Magellan to find a therapist that I could see more often s. After reaching out to more than two dozen potential therapists on the Magellan list, at least two months since the beginning of this process, I finally found a therapist who was part of a group office who would see me. Eventually, I found out that this therapist was only seeing patients in this office nine days per month! I saw this therapist three times between April and July. When I missed my August appointment and couldn’t get another one until the beginning of October. I thought, “Why am I bothering, especially when I work in the same building as the Kaiser Mental Health clinic?”I once again reached out to Kaiser and attempted to book an appointment with someone at my local Kaiser clinic. I was told there was no availability to meet with a therapist until December.

Chris
Daly City