Kaiser, Don't Deny
Patients need access to consistent, reliable mental health services
Kaiser Patient Stories
I never got a call back from KaiserPublished Thursday, February 7, 2019
Last year I scheduled an appointment at Kaiser-Napa for counseling. I was going through a rough spot, so my primary care doctor scheduled an appointment for me. I am also a counselor, so I knew I needed to get right to it.
I saw a wonderful therapist, and we got to work. We were doing very well for several visits. Then I showed up for an appointment one day, and the clerk took me back to the office and told me my therapist had been seen running to her car. She never returned and nobody was talking. I wanted to work with a female therapist so my name put on a waiting list. I never got a call back from Kaiser.