Kaiser, Don't Deny

Patients need access to timely and consistent mental health services

Home  |  Patient Stories  |  Our Mission  |  New California Law  |  Media Coverage  |  Patient Resources  |  Share Your Story

Patient Stories

I never got a call back from Kaiser

Published Thursday, February 7, 2019

Last year I scheduled an appointment at Kaiser-Napa for counseling. I was going through a rough spot, so my primary care doctor scheduled an appointment for me. I am also a counselor, so I knew I needed to get right to it.

I saw a wonderful therapist, and we got to work. We were doing very well for several visits. Then I showed up for an appointment one day, and the clerk took me back to the office and told me my therapist had been seen running to her car. She never returned and nobody was talking. I wanted to work with a female therapist so my name put on a waiting list. I never got a call back from Kaiser.