Kaiser, Don't Deny
Patients need access to consistent, reliable mental health services
Kaiser Patient Stories
Always scheduled eight weeks outPublished Thursday, December 27, 2018
I was always being scheduled eight weeks out. At the beginning of this year, I was often the last patient of the day. Come appointment da,y I would receive a call that my therapist left early and would have to reschedule – in another eight weeks. This happened three consecutive appointments. I finally gave up trying and went six months without attempting to schedule. Then I found myself in crisis, so I called for an appointment. No surprise here — it was eight weeks out. Even in crisis I couldn’t be seen sooner. The best they had for me was a referral to an outside contracted psychiatrist two weeks out while I remained on the waitlist in Kaiser. It’s bad enough my closest facility is 15 miles away, but the waiting forever is unreasonable.