Kaiser, Don't Deny

Paying out of pocket for six-month treatment program after relapse due to Kaiser failures to provide adequate treatment

My 17-year-old son was diagnosed with multiple co-occurring mental disorders. When we brought him home from a Residential Treatment Facility after 90 days or so, Kaiser failed to provide our son with a counselor or a psychiatrist. We had to call multiple times, begging them to set something up for him. After several weeks he received a Zoom call from a counselor. Then weeks later he was able to meet her in person. My impression is that Kaiser does not care about the patient, they are only trying to comply with their regulations. People who suffer as bad as our son need hours of intense counseling and DBT (therapy) a week. As a result of Kaiser failures to provide adequate treatment, our son relapsed and experienced another 5150, 72-hour hold, County Crisis Center stay, etc. We have been forced to find an alternative, and had to send him to Louisiana for what may be six months of treatment. And we have to pay for it out of pocket.

John
Livermore