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Kaiser Patient Stories

I tried twice to access mental health services at Kaiser

Published Monday, April 8, 2019

I tried twice to access mental health services at Kaiser. The first time I had an appointment with a therapist who signed me up for a class. I was disappointed because I didn’t feel listened to, but I went to the class. At the end of the course, I felt worse. Several years later, I tried again. This time I had an appointment with a psychiatrist. The intake form had questions regarding suicidal thoughts. I answered them honestly, in the affirmative, but no follow up was done during or after the appointment. I don’t know what goes on behind the scenes that prevents mental health staff there from doing their ethical best, but it seems like something is getting in the way. I did get treatment eventually after getting different health insurance and am glad to say that I am no longer struggling with anxiety and depression as I have proper, regular care.

Carolyn
Pleasanton