Kaiser Permanente’s Broken Promises

Kaiser Permanente has a shameful history of denying its patients timely access to mental health care. Because clinics are chronically understaffed, patients have to wait a month or more for therapy appointments. As a result, many patients pay out-of-pocket for the care they need, or give up on getting help altogether. Those who persist are often pushed into group therapy instead of getting the individual attention they need, or referred out to non-Kaiser therapists, who can’t access patient charts and have few available appointment openings.

For nearly a decade, NUHW has stood up to Kaiser so patients can get the care they need and deserve. When Kaiser digs in its heels, we refuse to back down.

In December 2018, 4,000 Kaiser mental health clinicians staged a weeklong strike throughout California — the largest strike of mental health workers in U.S. history. Former Congressman Patrick Kennedy — the author of the Mental Health Parity and Addiction Equity Act of 2008 — joined us on the picket line and participated in a public forum with clinicians and patients. We made mental health parity — and Kaiser’s refusal to achieve it — one of the biggest stories in California during the week of the strike.


Timeline of Kaiser’s Broken Promises

June 2017

The DMHC releases results from a full survey of the Kaiser Health Plan, finding that Kaiser still has not fully resolved patient access issues for its mental health services.

July 2017

The DMHC and Kaiser announce a settlement agreement in which Kaiser agrees to a three-year program of outside monitoring of its mental health services by a state-approved firm with the authority to impose up to $1 million in additional fines against Kaiser if it fails to remedy access issues.

September 2018

After months of negotiations, during which Kaiser refused to even consider our proposals aimed at shortening patient wait times and increasing the ratio of clinicians, our labor contract expires.

December 2018

Four-thousand NUHW members stage a five-day strike. Strikers include psychologists, social workers, therapists, psychiatric nurses, addiction medicine specialists, dietitians, audiologists and health educators, as well as nurses and engineers striking in sympathy.

January 2019

The ball is now in Kaiser’s court. If they decide to treat patients and caregivers with fairness and respect, we’re ready to roll up our sleeves and find sensible solutions to the chronic problems that deny patients timely and appropriate care. If not, we’re ready to continue our fight for as long as it takes until they understand they can’t get away with shortchanging mental health care anymore.