Kaiser, Don't Deny

Patients need access to consistent, reliable mental health services

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Our Solutions

Kaiser mental health clinicians represented by the National Union of Healthcare Workers have asked Kaiser to make the following improvements:

  1. Increase the availability of treatment appointments in therapists’ weekly schedules so patients don’t have to wait a month or more to receive care
  2. Allow therapists to exercise clinical judgment over the type and frequency of care needed by their patients.
  3. Improve recruitment and retention by providing therapists with the same raises and benefits received by other unionized Kaiser staff.
  4. Allow therapists to temporarily use unfilled intake appointment slots in their schedules to deliver treatment to patients whose clinical conditions require more prompt care.
  5. Boost staffing so Kaiser can provide timely appointments to mental health patients and no longer send 60,000 patients to non-Kaiser therapists, who are often unavailable and cannot coordinate effectively with the rest of the Kaiser system.